SECTION 1 – PERSONAL DATA COLLECTION

At Ecocat, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with our website.

When you make a purchase on our website, we collect personal information such as:
NameAddressEmail addressPayment information (credit card details, billing address)Shipping details (if applicable)

When you browse our website, we automatically collect certain information about your device and how you interact with our site. This includes:
IP addressBrowser type and versionOperating systemReferring website or source (how you arrived at our site)Time zone settingCookie data and other tracking technologiesPages visited and products viewed

We use cookies and similar tracking technologies to enhance your experience and gather information on how our website is used. You may adjust your browser settings to block cookies, but doing so may affect your ability to use certain features of our site.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, validate your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to the collection and use of this information for those purposes.
If we intend to use your personal information for other purposes, such as marketing or promotions, we will explicitly ask for your consent before doing so.

You can withdraw your consent at any time by contacting us at meow@ecocatlitter.ca or by following the unsubscribe instructions in any marketing communication you receive from us. Please note that withdrawing consent may prevent us from providing certain services to you.

SECTION 3 – USE OF PERSONAL INFORMATION

We use the personal information we collect for the following purposes:
We use your personal and payment information to process your orders, fulfill purchases, and manage your account.

We may contact you for customer service, order updates, and promotional offers that you have agreed to receive.

We analyze your browsing behavior, order history, and preferences to enhance your shopping experience and offer personalized recommendations.

We may need to use or disclose your personal information to comply with legal obligations, such as responding to a subpoena or legal process.

SECTION 4 – PAYMENT INFORMATION

If you make a purchase through our store, payments are processed via Shopify’s secure payment gateway. Shopify stores your credit card information using industry-standard encryption methods and follows the Payment Card Industry Data Security Standard (PCI-DSS).

Upon your first purchase, your payment information may be saved for future transactions. You may choose to delete or update this information at any time through your account settings or by contacting us at meow@ecocatlitter.ca.

We may use third-party payment processors to handle your credit card and financial information. We recommend reviewing their privacy policies to understand how your information is handled.

SECTION 5 – THIRD-PARTY SERVICES

In general, our third-party service providers only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us, such as payment processing, shipping, and email services.

Please be aware that some third-party service providers may have their own privacy policies that govern how they handle your personal information. For example, payment gateways, shipping companies, and marketing platforms may have different practices that we are not responsible for.

Some of our third-party service providers may operate outside of your country or the jurisdiction in which you reside. If you proceed with a transaction or service that requires the involvement of such providers, your personal information may be subject to the laws and regulations of that jurisdiction.

SECTION 6 – SECURITY

We take reasonable precautions and follow industry-standard practices to protect your personal data. These include:

Your credit card information is encrypted using SSL (Secure Socket Layer) technology during transmission and stored securely with AES-256 encryption.

We limit access to personal data to employees and service providers who need it to complete their tasks. All individuals with access to personal data are required to comply with our confidentiality and security policies.

In the event of a data breach, we will notify affected individuals in accordance with applicable laws and regulations.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and accounting requirements. Once it is no longer needed, we securely delete or anonymize your data.

SECTION 7 – USER RIGHTS AND CONTROL OVER YOUR INFORMATION

You have the right to request access to your personal information that we hold, and to request corrections if it is inaccurate or incomplete.

You have the right to request the deletion of your personal information, subject to legal and contractual limitations.

You have the right to object to the processing of your personal data, including for direct marketing purposes.

You have the right to request that we transfer your personal information to another service provider in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at meow@ecocatlitter.ca.

SECTION 8 – AGE OF CONSENT

By using our website, you affirm that you are at least the age of majority in your state or province of residence and have the legal authority to consent to the collection and processing of personal information. If you are a minor, you may only use this site with the consent of a parent or guardian.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. We will post any changes on this page and update the "Last Updated" date at the top. We recommend that you review this policy regularly.

SECTION 10 – CONTACT INFORMATION

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:
Email: meow@ecocatlitter.ca