Account and subscription
-
Yes, we have put an option at your disposal to buy our litter without a subscription. This option is more expensive, but ideal for testing our product.
-
If you have selected one of our subscription plans, you will automatically receive a new litter box at your door every month. You can easily cancel your subscription in the following section: ecocatlitter.ca/mon-compte
-
You can contact meow@ecocatlitter.ca and specify the new delivery date.
-
You can cancel your subscription by communicating by email at tofu@ecocatlitter.ca or you can simply proceed of your own by logging into your account under the subscription section to proceed with the cancellation.
-
You can contact tofu@ecocatlitter.ca, or you may change your subscription from your customer account. Select “My Subscription”, click on the subscription you wish to modify, select “Change address”, and enter your new shipping/billing information.
-
To modify your payment method, you must have an active subscription containing a credit card. You must connect to your customer account using this link (embed link), select your subscription, click on “Change payment” and select “Use a new payment method”. You may then enter your new credit card information.
-
You can contact meow@ecocatlitter.ca, or you may change your subscription from your customer account (lien embed). Select “My Subscription”, click on the subscription you wish to modify, click on “Changer ton abonnement”, and select your new subscription plan.
For an irregular amount of litter (such as four boxes every three months), you may contact meow@ecocatlitter.ca.
-
We deliver everywhere in Canada. Your order will be delivered within 2-4 working days.