Account and subscription
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Yes, we have put an option at your disposal to buy our litter without a subscription. This option is more expensive, but ideal for testing our product.
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You can contact us at meow@ecocatlitter.ca and let us know your preferred delivery date — we’ll take care of it!
Or, you can manage your delivery schedule directly here: https://www.ecocatlitter.ca/a/loop_subscriptions -
You can contact meow@ecocatlitter.ca, or you may change your subscription from your customer account. Select “My Subscription”, click on the subscription you wish to modify, select “Change address”, and enter your new shipping/billing information.
You can access your subscription account here: https://www.ecocatlitter.ca/a/loop_subscriptions -
You can cancel your subscription by emailing us at meow@ecocatlitter.ca, or you can do it yourself by logging into your account and going to the subscription section.
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You can contact meow@ecocatlitter.ca, or you may change your subscription from your customer account. Select “My Subscription”, click on the subscription you wish to modify, select “Change address”, and enter your new shipping/billing information.
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You can update your payment method by logging into your customer account here: https://www.ecocatlitter.ca/a/loop_subscriptions.
Go to “My Subscription”, click on the subscription you’d like to update, then select “Payment method” to enter your new details. -
You can contact meow@ecocatlitter.ca, or you can manage your subscription directly from your customer account here.
Select “My Subscription”, click on the subscription you wish to modify, and choose your new plan.If you need a custom setup — like four boxes every three months — feel free to reach out to us and we’ll be happy to help!
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We deliver everywhere in Canada. Your order will be delivered within 2-4 working days.